Refund Policy

At MetallCon Ltd, we are committed to delivering high-quality metallurgy services with precision and integrity. We understand that circumstances may arise where a refund is requested. This policy outlines the conditions under which refunds may be issued.

​

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service not delivered: If the agreed-upon service was not initiated or completed due to our error.

• Incorrect or incomplete results: If the delivered analysis or report contains significant errors that affect its validity, and the issue cannot be resolved through rework.

• Cancellation by client: If the client cancels the service before work has commenced, a partial refund may be issued depending on preparatory work already completed.

​

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Services have been fully delivered and accepted.

• Delays caused by client-side issues (e.g., late sample delivery, incomplete information).

• Dissatisfaction due to factors outside our control (e.g., unfavorable test results).

• Custom or specialized services where significant resources have already been committed.

​

3. Refund Request Process

To request a refund, please contact us at metallconltd@gmail.com within 14 days of service delivery. Include:

• Your name and contact details

• Service description and date

• Reason for the refund request

• Any supporting documentation

We will review your request within 5 business days and notify you of the outcome.

​

4. Resolution Options

Depending on the nature of the issue, we may offer:

• A full or partial refund

• A rework or correction of the service

• A credit toward future services

​

5. Payment Method and Timing

Approved refunds will be issued via the original payment method within 10 business days of approval.